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Archive for the ‘Conferences and Events’ Category

Last week, our team attended the Nonprofit Technology Conference in Minneapolis! We are posting our recaps and resources from the conference over on the Tendenci website. For The SEM Blog, we’ve included some tools from speaker Justin Cutroni of Google. Justin presented on Google for Nonprofits and Smart Data.

NTC Team

The Schipul/Tendenci team at NTC 2013!

Analytics tools for nonprofits (really any organization can benefit from these tools!):

1. Cross Domain Tracking

Many sites we work with (including our own!) is made up of multiple domains. The multiple domains can be tricky with reporting because reports falsely list bounces and referrals as people go from one internal site to another. This can be explained… but it is not always clear from just looking at a single report.

The solution: Cross Domain Tracking from Google Analytics

Google Analytics Cross Domain Tracking

2. The Measurement Protocol

You can track anything in Google Analytics now. The Google Analytics Measurement Protocol allows developers to make HTTP requests to send raw user interaction data directly to Google Analytics servers. This allows developers to measure how users interact with their business from almost any environment. Developers can then use the Measurement Protocol to: Measure user activity in new environments, tie online to offline behavior, and send data from both the web and server.

It even has structure for financial data, for instance: &tr=50.00 // Transaction revenue. &ts=32.00 // Transaction shipping. &tt=12.00 // Transaction tax.

Learn More on Google’s Developer Documentation

3. Link Tagging

Google URL tagging it is really powerful to mix the protocol data with campaign data. You can then filter your analytics data by campaign passed through a link tag. Powerful stuff!

Learn more about Google Analytics URL Builder for an example of how the variables would be added

More Nonprofit Technology Conference Recaps!

Check out our other recaps and resources from the Nonprofit Technology Conference!

Google has done a fantastic job of putting Matt Cutts out there as the face of the web spam team – and he is also the face who delivers updates about Google’s work and algorithm updates to the web at large.

Matt Cutts is the Face of Google Algorithm Updates

Matt Cutts addressing the SEO world about alogirthm updates on Google’s YouTube Channel GoogleWebmastersHelp

The crowd at the “How to Ranke Better in Search” #bingle panel at SXSW was reflective of the presenters’ reputations. The other panelist was Duane Forrester of Bing – whose specific role is product manager of Bing Webmaster Tools, and the panel was moderated by Search Engine Land’s Danny Sullivan. I was seated in the crowd of overflow seating so I technically didn’t see the presenters, but I could hear the conversation and watch what they were displaying on their computer screens (see pic below).

Matt Cutts SXSW Panel Overflow Seating

Matt Cutts SXSW Panel Packed House! Shot: Overflow Seating

The session format was a Q&A panel where audience members could ask the questions and drive the topics.  Below were my biggest takeaways:

1. Social Signals are Growing in Importance

Social Signals (aka how links and shares from Social Media profiles affect your site’s authority) have had an effect on search results when a user is logged in to Google for some time now. If you or your friends have shared or liked content (particularly on Google+) – that content is more likely to rise to the top of the page. One of my favorite quotes of the panel was from Matt on these personalized results:

“There are a lot of people whose bosses think they rank number one because the boss is always logged in seeing personalized results” - Matt Cutts, Google

Matt confirmed that over time we are going to see social signals play more of a role when logged out as well.

This is already most noticeable with the rel=”author” tag which attaches your Google+ profile to content you’ve created and adds your profile photo next to the content in search results. In the panel, Matt confirmed that content with this author photo next to it does consistently see a higher CTR.

How to: Link your content to a Google+ profile using rel=”author”

2. Start Using Schema.org

Schema.org is a system of tags that webmasters can use to markup their pages in a universal way recognized by the major search engines. Google and Bing both praised the value of incorporating these Schema.org tags to help the search engines better crawl and understand the content on your website – and indicated that this will become even more important in the future.

From Duane - Schema data does not affect rankings directly; it is used to help the search engines understand the site and its content.

Google and Bing are still testing how users respond to showing schema markup in SERPs – so you may see it show in search results only sometimes for now.

How to: Getting Started with Schema.org

More Resources: Getting the Most out of Schema.org Microformats (from SEOMoz)

3. Quality Content Wins

This is something Google has been hammering home with their recent algorithm updates. It’s not exactly new, but I wanted to mention it because of how much both Google and Bing emphasized this point during the panel. At the end of the day – Quality Content wins online. Quality Content means better placement in search, better engagement, and better conversions.

“Our job is to consistently wow people with search results”Duane Forrester, Bing

More: Google Guidance on What Defines “Quality Content” 

4. Don’t Rely on Press Releases for SEO

Press Releases are key for communicating to traditional media, but Matt confirmed that Google has downgraded the value of press releases for SEO recently, so you should not rely on that content to boost your SEO on its own.

“We haven’t really trusted press releases since 2006″ – Matt Cutts, Google

5. Google Isn’t Too Worried About Facebook Graph Search as a Competitor

There has been a lot of buzz about Facebook’s Graph Search tool. One audience member asked straight up if Google is worried about Facebook Graph Search as a competitor. Mat’s reply – not right now, but he can definitely see a potential over time.

6. For Ecommerce Sites, Reputation Matters to SEO

Google also confirmed that they are working on an update for 2013 that will try to incorporate a merchant’s reputation into their ranking for e-commerce sites specifically. The catalyst to this has been poor sites ranking well because of an increase in links from bad press. Google is trying to get smarter about determining which of those links are “good press” vs “bad press.”

7. Google (Still) Hates Spam

Matt is head of Google’s Spam team so naturally he spent time discussing some of the team’s latest spam updates. Within the How Search Works site, Google has launched a site that shows real time screenshots of websites being discovered and dinged by Google:

Real Time Spam Screenshots from Google

Real Time Spam Screenshots from Google

More Resources: Google’s “How Search Works” Resource Library

What other SEO takeaways did you see at SXSW? Share them here!

The Familiarity Effect: PPC vs Organic Search

posted by dtankersley
Thursday, April 12, 2012

Dave Underwood of Topspot Internet Marketing spoke on “Improving Website Measurement & Analytics” at the HiMA luncheon last week in Houston, Texas.

He offered useful insight for successful marketing, some of it surprisingly simple. For example, recording and listening to phone calls: if your sales people give inaccurate information or fail in some other way to appropriately respond to potential customers, it really doesn’t matter if your marketing campaign generates 100 leads from Fortune 500 companies – the sales people are not converting the leads.

He also touched on the hot topic of Organic vs. Paid advertising. Agreeing with a study by Google showing that 89% of the clicks generated by paid ads would not be generated by organic search*, he recommends maintaining a PPC campaign even when your Organic rank is high.

 

The idea is explained by the basic psychological principle that humans prefer familiar things – the more times customers see or hear about a product or company the more likely they are to trust or prefer it.

Think of Billboard charts: the average song increases in popularity for about 6 or 7 weeks, meaning that people like it more as they become more familiar with it. For brands and companies familiarity drives brand equity: the recession resulted in a 30% earnings decline for companies overall, whereas familiar, trusted Best Global Brands saw only a 4% decline in earnings.

In other words:

People need to see your company lots of times, in lots of places (PPC and search lists), and they need to keep seeing your company show up over time.

 

* Clearly Google is incentivized to present their findings in a way that encourages companies to pay for advertising, and indeed analysts point out the limitations of Google’s interpretation of their results (Google presents an average rate of Incremental Ad Clicks unique to PPC, and doesn’t explicitly talk about the fact that lower IAC means your PPC is “cannibalizing” more of your organic clicks). In general though, there’s over half a century of robust research demonstrating the familiarity effect, so shelling out for those paid ads is probably worth it for your company.

Facebook Ad for SchipulCon

SchipulCon is in full swing! We were thrilled to see Brian Wheelis of Facebook speak Thursday on Facebook Ads. Below are our notes:

On Facebook Fan Pages

Your page represents who you are, similar to an individual’s profile page.  The page is the concert, the ad is the ticket to that concert. That concert may be Kenny Chesney or Lady Gaga – the ticket is the same, but the experience will be completely different. Pages connect people, ads help us reach their friends. When businesses are connected, they win.

On Facebook Engagement Success

“Very little happens on the Facebook platform that wouldn’t happen off the Facebook platform” – Brian Wheelis

Your store experience is not created on Facebook, it’s replicated. Movements are amplified on Facebook, not created.

The more you create compelling content, the more your fans share. Storytelling is key (this has been a theme throughout SchipulCon).

ComScore did a recent study on Facebook Fan Page metrics:

  • People are 50% more likely to buy from brand they are a fan of
  • People are 60% more likely to recommend after becoming a fan

New Facebook Features (This is the Juicy Stuff!)

  • Improved Fan Page Insights will be rolling out in the next few weeks (Brian admitted that Facebook hasn’t done the best job sharing metric data with Fan Page admins)
  • Facebook will be adding the ability to create Ads directly from your Page post. You can take a post that’s been proven effective and push it out as an ad.
  • Open Graph actions – instead of just “Like” you’ll get a button for any verb you want.   Defaults will be: Listened to, Watched, Read. People will be able to add any word with Facebook approval.

The Latest Facebook Update – The Ticker & Timeline

  • Timeline is designed to be a curated representation of you – designed to deliver deeper connections. You decide how much you put on Facebook as a representation of you.
  • 12-18% content on Facebook is seen on newsfeed – ticker is meant to increase visibility and allow you to see more newsfeed content

On Ad Targeting

Ad targeting is the main reason to use Facebook ads over other online advertising. According to Brian, targeting on Facebook is 90% accurate vs. 35% on industry sites – people don’t lie because there are social consequences. Interestingly, as you get more targeted, accuracy improves further.

Tips on Improving Facebook Ad Conversions

  • Ads with friend interaction included has a double CTR.
  • 60% better engagement for Facebook ads if you stick to three lines – the less you say, the better

On Facebook Apps

It’s not a “built it and they will come” situation. There are costs in marketing and promotion.  Consider an app, but don’t feel like you need to create one. If you do, some tips:

  • Focus on people
  • Enable great storytelling
  • Create good experiences
  • Use sponsored Stories

Schipul SEM Team at SchipulConDoes Facebook Increase ROI?

Brian showed case studies on liquor brands, & AMEX Small Business Saturday. He admitted that it’s more difficult for industries like Finance, Pharmaceuticals,etc. where data is more protected.

His tip was to be about something to make it social. i.e. Chase had a Facebook campaign rallying around nonprofits that brought them success.

More SchipulCon!

SchipulCon continues today (Friday 10/7). Photos are posted and will continue to be posted at schipulcon.com/photos.

Follow along at SchipulCon.com, or follow the tweets at the hashtag #SchipulCon.

And if you’re here at SchipulCon, come say hi to one of our Schipul SEM team Schipulites!