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Archive for the ‘Conferences and Events’ Category
Last week, our team attended the Nonprofit Technology Conference in Minneapolis! We are posting our recaps and resources from the conference over on the Tendenci website. For The SEM Blog, we’ve included some tools from speaker Justin Cutroni of Google. Justin presented on Google for Nonprofits and Smart Data.
The Schipul/Tendenci team at NTC 2013!
Analytics tools for nonprofits (really any organization can benefit from these tools!):
1. Cross Domain Tracking
Many sites we work with (including our own!) is made up of multiple domains. The multiple domains can be tricky with reporting because reports falsely list bounces and referrals as people go from one internal site to another. This can be explained… but it is not always clear from just looking at a single report.
The solution: Cross Domain Tracking from Google Analytics
2. The Measurement Protocol
You can track anything in Google Analytics now. The Google Analytics Measurement Protocol allows developers to make HTTP requests to send raw user interaction data directly to Google Analytics servers. This allows developers to measure how users interact with their business from almost any environment. Developers can then use the Measurement Protocol to: Measure user activity in new environments, tie online to offline behavior, and send data from both the web and server.
It even has structure for financial data, for instance: &tr=50.00 // Transaction revenue. &ts=32.00 // Transaction shipping. &tt=12.00 // Transaction tax.
3. Link Tagging
Google URL tagging it is really powerful to mix the protocol data with campaign data. You can then filter your analytics data by campaign passed through a link tag. Powerful stuff!
More Nonprofit Technology Conference Recaps!
Check out our other recaps and resources from the Nonprofit Technology Conference!
- Panel Recap: Level Up Your Online Fundraising!
- Video Webinar On Demand: NTC Highlights
- NTC Recaps and Resources Landing Page
He offered useful insight for successful marketing, some of it surprisingly simple. For example, recording and listening to phone calls: if your sales people give inaccurate information or fail in some other way to appropriately respond to potential customers, it really doesn’t matter if your marketing campaign generates 100 leads from Fortune 500 companies – the sales people are not converting the leads.
He also touched on the hot topic of Organic vs. Paid advertising. Agreeing with a study by Google showing that 89% of the clicks generated by paid ads would not be generated by organic search*, he recommends maintaining a PPC campaign even when your Organic rank is high.
The idea is explained by the basic psychological principle that humans prefer familiar things – the more times customers see or hear about a product or company the more likely they are to trust or prefer it.
Think of Billboard charts: the average song increases in popularity for about 6 or 7 weeks, meaning that people like it more as they become more familiar with it. For brands and companies familiarity drives brand equity: the recession resulted in a 30% earnings decline for companies overall, whereas familiar, trusted Best Global Brands saw only a 4% decline in earnings.
In other words:
People need to see your company lots of times, in lots of places (PPC and search lists), and they need to keep seeing your company show up over time.
* Clearly Google is incentivized to present their findings in a way that encourages companies to pay for advertising, and indeed analysts point out the limitations of Google’s interpretation of their results (Google presents an average rate of Incremental Ad Clicks unique to PPC, and doesn’t explicitly talk about the fact that lower IAC means your PPC is “cannibalizing” more of your organic clicks). In general though, there’s over half a century of robust research demonstrating the familiarity effect, so shelling out for those paid ads is probably worth it for your company.
On Facebook Fan Pages
Your page represents who you are, similar to an individual’s profile page. The page is the concert, the ad is the ticket to that concert. That concert may be Kenny Chesney or Lady Gaga – the ticket is the same, but the experience will be completely different. Pages connect people, ads help us reach their friends. When businesses are connected, they win.
On Facebook Engagement Success
“Very little happens on the Facebook platform that wouldn’t happen off the Facebook platform” – Brian Wheelis
Your store experience is not created on Facebook, it’s replicated. Movements are amplified on Facebook, not created.
The more you create compelling content, the more your fans share. Storytelling is key (this has been a theme throughout SchipulCon).
ComScore did a recent study on Facebook Fan Page metrics:
- People are 50% more likely to buy from brand they are a fan of
- People are 60% more likely to recommend after becoming a fan
New Facebook Features (This is the Juicy Stuff!)
- Improved Fan Page Insights will be rolling out in the next few weeks (Brian admitted that Facebook hasn’t done the best job sharing metric data with Fan Page admins)
- Facebook will be adding the ability to create Ads directly from your Page post. You can take a post that’s been proven effective and push it out as an ad.
- Open Graph actions – instead of just “Like” you’ll get a button for any verb you want. Defaults will be: Listened to, Watched, Read. People will be able to add any word with Facebook approval.
The Latest Facebook Update – The Ticker & Timeline
- Timeline is designed to be a curated representation of you – designed to deliver deeper connections. You decide how much you put on Facebook as a representation of you.
- 12-18% content on Facebook is seen on newsfeed – ticker is meant to increase visibility and allow you to see more newsfeed content
On Ad Targeting
Ad targeting is the main reason to use Facebook ads over other online advertising. According to Brian, targeting on Facebook is 90% accurate vs. 35% on industry sites – people don’t lie because there are social consequences. Interestingly, as you get more targeted, accuracy improves further.
Tips on Improving Facebook Ad Conversions
- Ads with friend interaction included has a double CTR.
- 60% better engagement for Facebook ads if you stick to three lines – the less you say, the better
On Facebook Apps
It’s not a “built it and they will come” situation. There are costs in marketing and promotion. Consider an app, but don’t feel like you need to create one. If you do, some tips:
- Focus on people
- Enable great storytelling
- Create good experiences
- Use sponsored Stories
Does Facebook Increase ROI?
Brian showed case studies on liquor brands, & AMEX Small Business Saturday. He admitted that it’s more difficult for industries like Finance, Pharmaceuticals,etc. where data is more protected.
His tip was to be about something to make it social. i.e. Chase had a Facebook campaign rallying around nonprofits that brought them success.
SchipulCon continues today (Friday 10/7). Photos are posted and will continue to be posted at schipulcon.com/photos.
And if you’re here at SchipulCon, come say hi to one of our Schipul SEM team Schipulites!