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Archive for the ‘How Tos and FAQs’ Category
Essential Excel Tools for Writing PPC Ads
Guest Blogger: Laura Rodnitzky is the Director of Production for PPC Associates, a search engine marketing agency with offices in San Mateo and Chicago.
Writing PPC ads can be fun – using your brain to shoehorn great messaging into a limited number of characters is like doing puzzles. The parts of the copy-creation process that get really tedious are the repetitive acts – checking character count obsessively, combing the text to make sure your capitalization preferences are followed, appending the same word over and over.
There’s good news, though – Excel has some handy features you can use to streamline those mind-numbing steps. Here are my four favorite ad copy time-savers (they work for keywords, too):
1. Length Formula
If you’re writing or customizing a significant number of text ads, create an extra column to the right of any ad text component to automatically measure length (i.e. the number of characters, including spaces, in the cell). Type in =LEN(cell), where cell is simply the cell whose characters you want to count. This feature makes it easy to see if you’re hitting the character count limits for Headline, Description Line 1, Description Line 2, or Display URL in AdWords. You can easily copy the formula down multiple rows and use conditional formatting (see #2) to quickly flag any cells over the limit.
2. Conditional Formatting
It would be impossible to go into all the conditional formatting options in such a short blog post, so I’ll stick to the two main uses for ad text and keyword builds. First off, we can use the “Greater Than…” option to flag any ad text lines that exceed the specified limits. Go to “Conditional Formatting” > “Highlight Cells Rules” > “Greater Than….” and enter your max limit in the dialog box that appears.
The screenshot below shows that the last two headlines exceed the 25-character max. As I modify the text of the headlines, both the length count and the conditional formatting will automatically update.
You can also use the “Less Than…” option if you want to identify ad text components that are significantly below the character limit. For example, you may want to flag any Description Line with fewer than 20 characters – perhaps there is additional, relevant text that can be added to use up more of the real estate and enhance the message you are trying to deliver.
Another useful conditional formatting tool is “Duplicate Values…” which is also found in the “Highlight Cells Rules” section. You can use the “Duplicate Values…” option to flag repeated keywords in keyword builds, duplicate ad text, etc. In the screenshot below, the two headlines flagged in green are duplicates.
3. Capitalization Functions
Another useful feature for ad text is the “proper” function, which capitalizes the first letter of each word in a cell. Type in =proper(cell) to use this function.
There are a couple things to consider when using “proper.” First of all, the output appears in the cell where you place the formula, and the output itself is a formula. In order to manipulate it, you’ll need to copy and paste as special (values). You may want to paste it back into the cell with the original text, so you maintain the headers (“Description Line 1” in the example above). The other thing to keep in mind is that acronyms (such as PPC) will be modified so that only the first letter is capitalized. You’ll need to go back and fix any acronyms – fortunately a simple find/replace can do the trick.
There are additional capitalization functions that may be useful, depending on your preferences for keywords, ad group names, and ad text. The “lower” function makes every word lowercase, and the “upper” function makes all letters capitalized.
4. Concatenate
The last feature I’ll hit on today is “concatenate,” which allows you to join the contents of two or more cells and/or cells plus text. For ads, “concatenate” is a great tool for appending tracking parameters to destination URLs, or for adding text to existing ads, among other things. For example, if you want to run an ad test with the word “Free” added to the beginning of every headline, the concatenate function would let you do this easily in Excel.
Note that, like the “proper” and “lower” functions, the output is placed in another cell and needs to be copied and pasted as values in order to manipulate the text.
Another great use for “concatenate” is to append the plus sign before broad match modifier keywords – however, it will only append the sign to the first token in a keyword. For the remaining tokens, simply use find/replace to find spaces and replace with space and plus sign.
There are several more functions and tools in Excel that will make your life as a search engine marketer much easier, but these are some of my favorites for ad text creation (and they can be handy for keyword builds, too).
Do you have any to add? Leave a comment!
HOWTO: Handle Negative Online Business Reviews Like a Pro
Let’s face it, online reviews can make you or break you. People rely more than ever on online review sites before making purchases or doing business with a company. If you’re not already monitoring reviews of your company then it’s time to start.
Claim Any Listings Floating Around the Web
The first thing you should do as a business owner is be sure to “claim” your local listings so you can have full control over the details and this also enables you to respond to reviews as a business owner. Popular review sites you should search for your business listing on include Google Places, Yelp, Bing Local, Yahoo Local, Smile Reminder (doctor reviews), Angie’s List, Kudzu and MerchantCircle.
Chances are you already have a listing on one of the above sites just waiting to be claimed.
Respond Online and Take it Offline
Once your listings are claimed they are ready to be monitored. And this is where the main point of this blog entry begins! You must respond to reviews, good and bad. The one thing our clients seem to be most confused about is how to address the bad reviews. Well, here are some tips to follow:
1. Do not respond “in the moment.” You may feel heated when you first read a negative review so step back and think about your response before you respond angrily. This is the time to take in some constructive criticism (assuming it’s a legit review).
2. Once you’re ready to respond, start off positive. Here’s an example of how to positively start your response, “We are open to all feedback from clients, as we believe it helps us adjust to better serve our clients.”
3. You should also discuss how you tried to resolve the issue (if you did) or how you plan on resolving the issue.
4. End the response by giving your contact information.
Be Known For Your Excellent Customer Service and Responsiveness
One of the companies I most admire for their customer service is ModCloth. They encourage customer feedback and will respond to any negative product reviews in a very personable way. They refer to the reviewer by name and make it known that they appreciate the feedback. Here are some screen shots of the great customer service I’ve witnessed on ModCloth:


3 Microsoft AdCenter Tips to Manage Your PPC Campaigns
Guest Blogger: Laura Rodnitzky is the Director of Production for PPC Associates, a search engine marketing agency with offices in San Mateo and Chicago.
Last month I wrote about a few ways to use Google’s AdWords Desktop Editor to more efficiently manage campaigns in Google AdWords. This month I’ll share some of my favorite tricks in the Microsoft adCenter Desktop Editor program, starting with two of the same things I highlighted in Google AdWords Editor: advanced bid changes and copying campaign settings. Just like Google’s AdWords Editor, the Microsoft adCenter Desktop Editor lets you make changes to your adCenter PPC campaigns offline and post those changes live after you’ve had a chance to Q/A your work. The Microsoft Desktop Editor also allows you to do some bulk changes that cannot be done in the adCenter UI, so it’s a great time-saver. While adCenter Desktop program doesn’t have all of the functionality of Google’s AdWords Desktop Editor, it’s come a long way in the last several months. I’m excited to see what additional features they’ll roll out in 2012.
Here are three of my favorite tools in Microsoft’s adCenter Desktop editor:
1. Advanced Bid Changes
If you find yourself wanting to increase or decrease bids on multiple keywords in one fell swoop, look for the “Change bids” button at the bottom of the adCenter Desktop tool. Note that you can only find this option in the Keywords tab for adCenter, unlike the “Advanced bid changes” option found in multiple tabs of AdWords Editor. (Fingers crossed, the “Change bids” button will soon show up on adCenter’s Ad Groups tab as well!)
To change bids, simply select the keywords that need adjusted bids, and then click on “Change bids”
As in AdWords Editor, the pop-up box lets you choose to increase or decrease bids by a certain percentage amount or dollar amount. You can also choose to “Set bid no higher than” or “Set bid no lower than” a certain amount.
2. Copying Campaign Settings
There’s now an easy way to copy campaign targeting settings from an existing campaign and paste them into one or more additional campaigns in adCenter. The following campaign settings can be copied: Locations, Day of Week, Time of Day, Demographics, and Devices.
To do this, simply right-click on the campaign whose settings you need to copy and then select “Copy” from the menu. Right-click on one or more campaigns into which you want to copy the settings. Select “Paste special” from the menu. A pop-up box will then give you the option to “Paste settings only,” and any available settings will appear on the right-hand side. Select the settings you want to paste (in this case, “Targeting”).
Double-check the campaign settings in one of your edited campaigns, and they should match the settings you copied over – much easier than going in and adjusting each of those settings manually!
3. Change Target Settings (Multiple Campaigns)
The trick above is great if you have a campaign that already contains the settings you want to add to other campaigns. But if you need to apply the same brand-new settings to multiple campaigns, here’s what you can do.
Start by selecting all of the campaigns you want to apply the settings to, and then click on the “Targeting” button at the bottom of the “Campaigns” tab. A pop-up box will appear that gives the option of modifying: Exclusions (websites and keywords), Locations, Day of Week, Time of Day, Demographics, and Device.
You can modify any or all of these settings, and they will be applied to all selected campaigns. This is great when you’re launching or modifying several campaigns at once.
The adCenter Desktop Editor is still somewhat behind AdWords Editor in terms of functionality, but if you’re spending any amount of time in adCenter, knowing the efficiency-based features is vital. If you have suggestions for features you’d like to see added in the Desktop Editor, leave a comment!
Optimizing Your Tendenci Site for SEO (Slide Presentation)
Our very own Jennie Lane from the Schipul Search Engine Marketing team recently conducted a webinar on how to optimize your Tendenci site for SEO. One of the great things about our Tendenci software is that SEO is baked into the code.
That is Tendenci allows you to easily edit SEO tags like Meta, Alt tags, and Title tags directly from the interface (no coding required).
If you have a Tendenci site and would like know how to easily optimize your site for search engines be sure to review her slide presentation.
Learn more about the SEO features of Tendenci including:
- The automatic SEO features of Tendenci, and how you can best take advantage of them
- What custom SEO features are available in Tendenci
- Tips for optimizing content like pages, articles, photos, news releases, etc.










