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Successful Tactics in Social Media Optimization – SES San Jose 2008

posted by Jason McElweenie
Wednesday, August 20, 2008

After a delicious lunch at the Good Karma Vegan Cafe it’s back to the Social Media track here at SES San Jose 2008.

This panel is again moderated by Pauline Ors of IBM and features Kendall Allen of Incognito Digital, David Snyder of JRDunn.com and Liana Evans of KeyRelevance.

First up its Kendall Allen on the topic of the Advancement of Integrated Data. The old days of Social Media used to be things like Listservs and Chat Rooms and has transformed into something that users can take with them where ever they go. This sort of Cross Platform storytelling is an interesting morph of online content that if done correctly can help drive your brand farther into the marketplace.

Talking about Search when thinking about a Social Media campaign is something that should be addressed from the onset states Allen. I couldn’t agree more. If you are going to attempt to promote your business through Social Media you need to keep the brand consistent across the board. Keywords and taglines should be the same everywhere you or your company list themselves.

Ning.com is one of Allen’s favourites for getting people engaged and keep a  conversation going

Social Spark, a blog network is a ‘Social Marketing Network that connects advertisers and bloggers through an online marketplace.’

Linda Evans is up next to address the topic of joining Social Media sites just for links. Social Media is about the interaction of people and most people can smell a rat pretty quickly so if all you are looking for is links back to your site you will be doing your business a disservice. Social Media is great for links though and the links are worth something but as long as you are engaging people in a conversation you should be fine

Evans is now referencing Charlene Li’s book Ground Swell and how web users are segmented into different roles online with the most being what Li calls ‘Inactives’ or those that surf and do not contribute. They may want to contribute but aren’t sure of how to do this or if there are tools out there to make it is easy to be a ‘Creator.’

She is also siting Snausages Breakfast bites, a product that was 100% driven by users on the Dogster.com site and it has been a very successful product for them.

Social Media can be used badly such as the case with Walmarting Across America so beware before you jump in and make sure your message is not only correct but also transparent.

Lastly Dave Snyder is up talking SERP(Search Engine Results Page) control through SMO(Social Media Optimization)

Creating profiles on sites such as Twitter or MySpace and other networks become heavily weighted in brand recognition. Always optimize your profiles or listings and link specific keyterms to landing pages on your site.

Engage your users through interaction is great way to maintain link equity. If you and others are sharing links in Social Media sites you are further elevate your brand on the web.

Flickr, the best online photo sharing site in the world(IMHO), is a favourite of Snyder. I can attest the to the quick indexing properties of Flickr and how powerful a correctly titled/tagged image can generate traffic to your site.

Having a correct profile name that not only identifies your company name to visits but also helps search engines recognize that there is a connection between say your YouTube channel to your site. If you have a YouTube channel don’t give it a vague name or use an employees name but in the case of YouTube make sure you spell your display/username correctly as there is no way to change it. Flickr will let you change your username but you cannot change it back.

Please take this into account when setting up profiles. Always dot your Is and cross your Ts

 

Jason McElweenie

For more information please contact the Search Engine Marketing Team at Schipul – sem@schipul.com

Social Media Marketing: What is it and What is it Good For? – SES San Jose 2008

posted by Jason McElweenie
Wednesday, August 20, 2008

The Social Media track is where you will find me today, although most of what I will hear today is stuff I already know but I hope to impart on you the wisdom of how to effectively research and address an effective Social Media campaign.

The first Social Media panel of the day is moderated by Pauline Ores of IBM and features Erik Qualman of EF Education, Brent Csutoras, Benjamin Bratton of Yahoo! Inc, and Vanina Delobelle of Monster Worldwide.

Up first is Vanina of Monster talking about what they are doing in Social Media.

Vanina is showing a graphic breaking down the various forms of Social Media and they are as follows

  1. Social Networks – Facebook et al
  2. Forums – self explanatory
  3. Microblogs – Twitter, Plurk
  4. Mutlimedia Sharing – YouTube, Revver
  5. Diggs – Digg.com
  6. Blogs and Livecasts – Wordpress, Yahoo Webcasts
  7. Virtual Universe – Second Life et al

She is making the case that Social Media is a great way to connect with people, brand positioning, ability to generate site traffic, enlarge the target segment and increase the user experience

Social Media can also leverage current marketing results, get better brand awareness, get brand management, get better user stickiness, get better quality products and get more sales.

Vanina is speaking about the requirements of Social Media;

Social Media is Global but that actually means local because we deal with communities and we need to be close to them.

She is speaking that community managers need to get more focus

Working in Social Media needs to be consistent. Your efforts should not only have a great start but it should also last

Your content also needs to be focused and relevant to your online community.

The great thing about online communities is the ability of users to drive the content by sharing videos, commenting on blog posts and generally keeping the conversation going.

Qualman is up next with some case studies from EF Education and an application that they made for Facebook

Global Footprint is a way to tell people on Facebook where you have traveled. A great little tool that has been copied a few times. Another app called Where I’ve Been was recently sought after by Trip Advisor for around $3 million. Yes, you read that right – $3 million for a Facebook app.

Qualman is siting Portal sites in the late 90s as failed Social Media. Portal sites used to be a place where you could pay your phone bill, for instance, but you could also check weather, sports et al – Think My Yahoo!. These failed because users only wanted to pay their phone bill and nothing else.

Social Media needs to be addressed by companies as a viable way to get their message across plus Social Media ranks high in search engine results because this content is always changing and search engines love to love new content

 

Jason McElweenie

For more information please contact the Search Engine Marketing Team at Schipul – sem@schipul.com

Why Does Search Get Credit for Everything? – SES San Jose 2008

posted by Jason McElweenie
Wednesday, August 20, 2008

Everyone is moving a little slowly and quietly today. Last night was the Google Glow in the Dark dance party out at Googleplex and they certainly delivered. There was tons to do and see plus everything was FREE!

Moderating the morning keynote once again is Kevin Ryan with Bill Hunt of Global Strategies International and features Randy Peterson of Procter and Gamble, Mikel Chertudi of Omniture and Sharon Gallacher of Neo@Ogilvy

Bill Hunt is currently speaking about companies that do not recognize the power of search and how, on average, only 4% of their media buying goes to search. For web savvy companies this almost the opposite.

Randy states that search can not only generate leads but also the branding value alone makes search a viable media buy. Banners still work but on a more branding level. Enewsletters also work but search actually puts a user in the drivers seat.

Chertudi is now talking about cookie based tracking and how it can be misleading. Visitors can be tracked using a cookie and these cookies can expire after 30/60/90 days or never. A recent study shows that 30% of web surfers clear their cookies every month. This is something to take into account when analyzing data.

Back to Randy and his experience with jumping into the search ocean with some P&G brands only to pull back the reins a little bit. Good research before attempting anything will help you run an effective campaign.

Chertudi is talking about how easy it is to throw data at someone to prove a point but we have to keep one thing in mind – Am I doing what’s best for the company. The talk is on getting credit where credit is due but not stealing credit away because you are a search marketer.

As search marketers we are kind of shunned on by traditional media. Advertisers and marketers have always butt heads but when you throw an online marketer in the mix the old guard doesn’t quite get what we do. Because our media is measurable it is quite easy to just throw a bibles worth of data at someone but don’t let ego get in the way. Always be right and always be fair

Bill Hunt has just raised the point of lead generation to sales and who gets credit. He makes the point that large companies have channels in measuring leads/sales that can be misleading. A paid search listing or banner could have created a contact form submission. Such companies require that people sign off on every step with the sales people getting the final credit for it. This can be misleading as the search/banner could have brought them to the site and the copy may have converted them before they even got to the sales team. This is something to talk about and find a way to measure it and address it.

A great thing to do is to survey your clients after a purchase and ask them when they decided they wanted to buy from you. Most users have already decided that they want to do business with you if you sell products but those that offer services need to be qualified before they use you.

 

Jason McElweenie

For more information please contact the Search Engine Marketing Team at Schipul – sem@schipul.com